Privacy Policy

1. Who we are

ETERNOZ is a coaching and consulting practice based in Bengaluru, India. For the purposes of the DPDP Act, we act as the Data Fiduciary for the personal data described in this policy.

TODO(legal): legal entity name, registration details and registered office address.

2. Personal data we collect

We do not ask for medical records. Please do not share sensitive health information through our forms. If something you share during an engagement touches on health, we treat it with extra care and use it only to support the work you have asked us to do.

• Enquiry and consultation forms: your name, phone number, email address, city, whether you are reaching out as an individual, leader or organisation, your organisation’s name, the pillars you are interested in and the message you write to us.
• Engagement data: notes, goals, reflections and progress information that you choose to share with us during coaching or consulting sessions.
• Organisational engagements: names, roles and contact details of team members taking part, and feedback shared in workshops or programmes.
• Correspondence: emails, messages and scheduling details exchanged with us.
• Website usage data, such as pages visited and device type, only where you have given consent to analytics.

3. Why we process it (purpose and legal basis)

We process personal data only for specified, lawful purposes, on the basis of your consent or another legitimate use permitted under the DPDP Act.

• To reply to your enquiry and arrange a first conversation.
• To prepare a proposal and deliver the coaching or consulting engagement you agree to.
• To schedule sessions, send reminders and follow up on agreed actions.
• To issue invoices and keep records required by law.
• To improve our website and services, using de-identified or aggregated data where possible.

4. Consent and how to withdraw it

We ask for clear, specific consent before processing your data. You can withdraw consent at any time by writing to hello@eternoz.life. Withdrawal is as easy as giving consent, and does not affect processing that took place before you withdrew it.

5. Confidentiality and sharing

We never sell your personal data. What you share in an engagement is treated as confidential.

We share data only with service providers (Data Processors) who help us run the practice, such as email, scheduling and form tools, under written contracts; with specialists you ask us to involve; or where required by law.

In organisational engagements, individual conversations are never reported to an employer. Only themes agreed with participants in advance are shared.

6. Storage, security and retention

We use reasonable security safeguards, including access controls and encryption in transit, to protect personal data.

Enquiries that do not lead to an engagement are kept for up to 12 months and then deleted. Engagement records are kept for the duration of the engagement and a limited period afterwards, or as long as required by law (for example, for tax records), and then deleted. TODO(legal): confirm retention periods.

TODO(legal): data-storage locations and any cross-border transfer details.

7. Your rights

To exercise any of these rights, write to hello@eternoz.life.

• Access a summary of your personal data and how it is processed.
• Correct, complete or update your data.
• Erase your data, where we are not required by law to keep it.
• Withdraw consent at any time.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and then with the Data Protection Board of India.

8. Children

Our services are intended for adults. We do not knowingly process the personal data of children without the verifiable consent of a parent or lawful guardian, as required by the DPDP Act.

9. Grievance Officer

TODO: Grievance Officer name. Email: grievance@eternoz.life. Address: TODO: Registered office address, Bengaluru, Karnataka, India.

We aim to acknowledge every grievance within 48 hours and resolve it within the period required by law.

10. Changes to this policy

If we make material changes, we will update this page and, where appropriate, tell you by email before they take effect.